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You will find below answers to all Frequently Asked Questions :


How to modify my electronic ticket ?

You can contact the closest Air Burkina ticket office available. When no penalty fee is applied, all can be managed with a phone call.

How to subscribe to the Celestars Frequent Flyer Program ?

You simply has to fill the form available to this effect in Air Burkina ticket offices, chek-in counters or the website

At what time should I come to the airport to perform the check-in process ?

You need to come 2 hours before the flight departure. The check-in counter will close 45 minutes before the flight.

What to do if I miss my flight ?

Please go to the Air Burkina check-in counter. If you benefit from a modifiable ticket, you may be able to fly with the next flight if seats are available.
NB: A penalty fee may be applied depending on the ticket conditions.