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General conditions of carriage

Warsaw Convention

Notice: The Warsaw Convention may be applicable if the passenger's journey has a final destination or a stopover in a country other than the country of departure. The Warsaw Convention governs and, in most cases, limits the liability of the carrier for death or personal injury, as well as for loss or damage to baggage. Please also see the chapter "Notice to International Passengers on Limitation of Liability" and "Notice of Limitation of Liability for Baggage.


Conditions of contract for air transport

  1. For the purposes of this contract, the word "ticket" means the transit ticket and the baggage check or the itinerary / receipt of an electronic ticket, as the case may be, of which these conditions and the attached notices form an integral part. ; the word "carrier" means all airlines which transport or undertake to transport the passenger or their baggage in fulfillment of the contract of carriage or which perform any other service in connection with said carriage; the word "electronic ticket" means the itinerary / receipt issued by the carrier or on its behalf, any related electronic document and, where applicable, a boarding document;
  2. The "Warsaw Convention" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw on October 12, 1929, or this same Convention, amended at The Hague on September 28, 1955, as the one or the other is applicable.
  3. Carriage performed under the ticket is subject to the rules and limitations of liability set forth in the Warsaw Convention, except where such carriage is not.
  4. “international transport” within the meaning of the said Convention.
  5. Moreover, the transport and the other services of the carrier are governed by: (I) the stipulations mentioned on the plane ticket, (II) the applicable tariffs, (III) the conditions of transport of the carrier and the applicable regulations , which form an integral part of this contract (and which can be consulted or which are available, on request, at the offices of the carrier or the tour operator); for transport from / to places in the USA or Canada, the rates in effect in those countries apply.
  6. The name of the carrier may be abbreviated on the ticket, the full name and its abbreviation appearing in the carrier's fares, conditions of carriage, regulations or timetables. The carrier's address is that of the departure airport shown on the ticket next to the first abbreviation of the carrier's name. The planned stops are those indicated on the ticket or on the carrier's timetables as regular stops on the route. The transport carried out by several successive carriers constitutes a single operation.
  7. A carrier who issues a ticket for carriage on the lines of another carrier acts only as a representative of the latter.
  8. The exclusions or limitations of the carrier's liability shall apply and shall benefit its agents, servants or representatives as well as any person whose aircraft is used by the carrier to carry out the transport, as well as the agents employed or representatives of the said person.
  9. Baggage checked for transport will be handed over to the bearer of the plane ticket. Damage to baggage on international transport must be reported in writing to the carrier immediately after discovery of the damage or, at the latest, within seven days of delivery; in the event of delay, the complaint must be made within 21 days of the date of delivery of the baggage. For other transport, refer to the prices or the general conditions of transport of the company.
  10. Each flight coupon authorizes transport on the day and on the itinerary on which a seat is reserved and which, according to the conditions of the tour operator, have been confirmed if necessary. The right to transport becomes null and void if the passenger does not show up for the booked flight.
  11. The carrier undertakes to do its best to transport the passenger and baggage with due diligence.
  12. The passenger is required to comply with government travel regulations, present any exit, entry or other documents required and arrive at the airport at the time set by the carrier or, if no time has been set, early enough before departure to allow departure formalities to be completed.
  13. No agent, servant or representative of the carrier is authorized to modify or delete any provision 

Notice to international passengers on limitation of liability

Passengers embarking on a journey including a final destination or a stop in a country other than the country of departure are advised that the provisions of the treaty known as the Warsaw Convention may be applicable to their entire journey, including any portion carried out within the country of departure or destination. For passengers undertaking a journey to or from the United States of America, or including a planned stopover there, the Convention and the special contracts of carriage, incorporated in the tariffs in force, provide that the liability of certain carriers parties to these special contracts, is most often limited, in the event of the death of a passenger or of bodily injury suffered by him, to the only damages which can be proved without the compensation paid being able to exceed US $ 75,000 per passenger . Up to this limit, the carrier's liability is not contingent on fault on his part.

For passengers traveling by a carrier not party to these special contracts or who undertake a journey that does not include a destination, point of departure or planned stopover in the United States of America, the carrier's liability vis-à-vis passengers in the event of death or personal injury is limited in most cases to an approximate sum of US $ 10,000 or US $ 20,000.

The list of the names of the carriers that have signed up to the special contracts referred to above is made available to the public in all the agencies of these carriers and can also be consulted on request at the tour operator.

Additional protection can be obtained by purchasing insurance from an insurance company. Such insurance is not subject to any limitation of the carrier's liability under the Warsaw Convention or the special contracts referred to above. For further information, consult a representative of the airline, insurance company or tour operator.

The above limitation of liability of US $ 75,000 is to be understood as including legal fees and costs. In the event that a proceeding is instituted in a state where applicable law provides that legal fees and costs are awarded separately, the limitation will be US $ 58,000 plus legal fees and costs.

Baggage Liability Limits Notice

Liability for loss, delay or damage to baggage is limited, unless a higher value has been declared in advance and a supplement has been paid.

  1. For most international trips (including domestic routes of an international trip), the liability limit is approximately US $ 9.07 per US pound (US $ 20 per kilo) for checked baggage, and US $ 400 per passenger for unchecked baggage.
  2. For travel made exclusively between points in the US, the liability limit is US $ 1,250 per passenger. A higher value may be declared for certain categories of items. Some carriers take no responsibility for fragile items, valuable items or perishable goods. For more information, please contact the airline or tour operator.